Sandpipers @ Millicent

Terms & Conditions

Sandpipers @ Millicent Terms and Conditions for Guest Accommodation:

Prior to Checking in: You may request a unit inspection as we are not required to provide a refund due to change of mind. We do not guarantee availability of an early check in unless you book and pay for the unit for the night prior to your early arrival.

1. You (our guest) agree that you will pay us (the Operator) the room rate for each day of your stay and any additional charges up until the time you advise that you have departed from our rooms. Payments made by VISA and MasterCard may incur a merchant services fee of 1.5% and payments made by American Express may incur a merchant services fee of 3.0%. Payments are to be finalised on arrival to the motel unless other arrangements have been made with us prior to check in. We accept master card, visa, amex and cash only.

2. Credit Card/Bond: Entry to Sandpipers @ Millicent is conditional upon supply of a Valid Credit Card and/or Bond Money, Driver’s License & Vehicle Registration. If in the course of a guest’s stay during period of use, and/or any visitors of the guest to that unit and complex, should any unforeseen expenses become apparent the guest’s account/credit card will be charged an amount appropriate to the expense, at a rate determined by the management of Sandpipers @ Millicent. In the case of a bond, the bond funds will be held until such time that all costs associated with the said expenses are recovered. Fees chargeable to guest accounts may include, but are not limited to: Damage due to: Smoking in units - all units are non-smoking, ashtrays are provided for use in outdoor areas only with doors closed. - Unit degradation (such as vomit, bodily waste, general damage, pet/animal, excessive cleaning and rubbish) – Stolen or damaged unit items – Units with kitchens if dishes left unclean. Any problem sufficient to result in the unit being withdrawn from its availability to be let ie: an un-saleable condition, extra daily room tariffs may be charged based on business demand at the discretion of the managers.

3. You agree that any charge for services to you, not billed at the time of your departure, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of departure or to the credit card used to guarantee payment of your account.

4. You agree that checkout time is 10:00am on the date shown for your departure unless we agree to another time. You agree departure after that time may incur additional room charges. ($25 per Hr or part thereof)

5. Cancellations or changes to bookings must be made at least 24 hours prior to the check in date during non-peak periods and 7 days prior to check in during peak periods. Failure to cancel a booking within these time frames will result in a cancellation fee equal to the first nights accommodation during non-peak periods up to a maximum of all cancelled nights during peak periods. In case of “no show” – full amount of booking will be taken. No refund for unscheduled / early departure.

6. You agree to pay interim accounts when presented even though you may not have departed from our rooms.

7. You agree to seek approval of any change in the number of persons using the room and agree to pay any additional charges for additional persons not included in the number stated at the time of reservation / registration.

8. You agree you are and remain personally liable to pay the total amount due on departure unless prior settlement arrangements have been accepted by us. If the settlement arrangements have not been met within 30 days of departure you agree to pay the total amount due on receipt of our invoice.

9. You agree to pay us for any loss or damage to the room or equipment in the room during period of use.

10. You agree to return the key for the unit at the time of your departure or place in early departure box at reception. You agree to pay associated charges for the replacement of keys/locks should you lose or fail to return them. The responsibility to lock the unit is the guests upon departure/absence. The unit must be left securely locked upon check out and the key(s) returned to reception or early drop box.

11. You agree any monies or other valuables, goods or vehicles that belong to you, brought in or on to the units, grounds or car-park remain your responsibility and we will not be responsible for their safekeeping. No responsibility is taken for any property left by a guest at the premises (Please check all wardrobes and drawers before vacating the property). 

12. You agree that you will not make any claim against us for any damage or loss to your goods or valuables, regardless of how or where the loss or damage occurred.

13. You agree that regardless of your length of stay there is no tenancy or other rights created under any Landlord or Tenant laws and there are no such laws that apply to your stay. We grant you a license to stay in our rooms and you agree that we may terminate the license at any time without giving you a reason.

14. We adhere to the National Privacy Principles relating to the collection of personal information. Information collected from you on this registration card is required either to meet the requirements of State legislation regarding the maintenance of a guest register, for fire safety reasons, for billing purposes and to market our services to you. If you do not provide us with this information, we may be unable to provide you with accommodation. We will not make this information available to third parties accept where required by law or to enforce our collection of amounts owing by you. You must advise us if any details on this registration card are incorrect. Personal information collected during your stay will be retained for the length of time necessary to comply with taxation and accounting requirements (usually seven years) except for credit card details which will be removed within 48 hours from your date of departure. You may request access to personal information we hold about you. We will not knowingly permit any misuse of this data. We will adhere to our Industry Association standards for use of any personal information. All data is stored on a secure RMS cloud based system.

15. You accept our offer of accommodation on the Terms and Conditions outlined above, on taking possession of your room key subject to current house rules. 

16. Refusal of Entry: Managers reserve the right to refuse return guests who have caused damage or disruption to the motel and its guests on a previous stay and/or guests who have been evicted from other accommodation providers for same reasons or criminal behaviour. Also Underage guests will be denied access to the motel unless accompanied by a responsible parent or guardian for the duration of their stay.

17. Purpose/Disturbances: The motel unit is not be used as a gathering place for partying or the like; The property must not be used for unlawful purposes and guests are requested to adhere to the rules ensuring every guest quiet peaceful enjoyment of the location as any disruptive behavior will not be tolerated.

18. Inspections: The Managers may inspect the motel unit(s) at any time without notice should the managers opinion be that there is has been or is likely to be a breach of these terms and conditions.

19. Eviction: Managers reserve the right to evict any guests staying who have caused or are causing damage or disruption to the motel and its guests. If the occupancy ends or is terminated, the Guest must immediately vacate the premises. The Manager is authorised to do whatever is required to enforce the eviction of any Guest and removal of Guests property. No refund will be given in the event of an eviction.

20. Misinterpretation: Descriptions of Sandpipers @ Millicent are made in good faith and the Managers are not responsible for any misdescription/misinterpretation of the motel by online booking sites.

21. No pets or animals are allowed in the complex or units without consent of management. Pet are only allowed in certain units and a pet fee is payable if you take your animal inside your accommodation. An excess cleaning fee will apply if the accommodation is not left in a satisfactory state of cleanliness.

22. Guest Feedback: We provide an online form on our website www.sandpipersatmillicent.com.au for guests to submit feedback of their stay

23. Complaints: Whilst we have numerous policies in place to help control possible problem issues and we do all that is possible to avoid complaints, should you have a complaint, please bring the issue to the attention of reception or managers as soon as the problem has/is occurring. If there are disturbances in the motel, we cannot try to do anything unless we are made aware of the problem at the time; by bringing the problem to our attention the following day, the best we can do is apologise for other people’s behavior. Please advise reception or manager that you wish to discuss a problem. Through discussing your concern(s) and the courses of action available, we hope to put things right straight away or alternatively, explain why they are not able. If the matter is not satisfactorily resolved in discussion, you may advise the manager that you are not satisfied and you should then provide written details of your complaint to the manager who will provide a written response. If the manager rejects the complaint, the manager must give reasons for the rejection in the written response.

24. Incidents/Accidents: Please call 000 in emergencies. For non life threatening incidents, please notify reception immediately.